AFS - Quality of Service Policy

QUALITY OF SERVICE POLICY STATEMENT

Our mission is to:

Provide a quality product and service at the right time, in the right place and to the customers satisfaction

It is our Policy to supply products and services to the customers satisfaction and to ensure that internal operational procedures are suitable for this purpose. This statement applies to our commitment to manufacture, supply and install fencing to our scope:

The specified British Standard (e.g. BS1722 - all parts; BS6497; BSEN ISO 1461; etc)
To that of the National Highways Sector Schemes for Quality Management in Highways Works - 2a, 2b, 2c and 5b

or other specifications which apply to our Company and have been specified by contract.

We review our systems; processes and workmanship to ensure that we comply with requirements, that continual improvement measures are implemented, that competence is maintained, planning takes place and necessary actions input.

It is our strategic objective to achieve and organise our departments and personnel to provide an efficient quality management system that our Clients can depend upon, be confident with and therefore expect from us. Also that products and services are supplied to a consistent quality and are manufactured to the required specification We have documented processes should deviations from this be identified or reported.

We aim to work safely, within legislative and contractual parameters to meet our customers needs, expectations and hence provide customer satisfaction.

The management of Advanced Fencing Systems Limited will ensure that this policy and the related objectives are understood. Also that adequate resources and infrastructure are afforded, together with administration of a structured aim and disciplined approach to implement and maintain the Policy and to achieve the stated quality aims, objectives and competency.

If at any time the above are not reflected, we have, through our system, developed procedures to rectify the situation, not only to meet our own needs, but also those of our Clients.

Our employees are encouraged to participate in the improvement to and maintenance of the systems in place and to assist with achievement of the objectives. They are given training, instruction and guidance to ensure that they fully understand their roles within it, the directive's set by it and the competence expected.

We review the quality policy and the quality management system to ensure continuing suitability and all staff are aware of its' existence and must adhere to its' directive.

The quality systems are provided to meet the requirements of BSEN ISO 9001:2000 and may be modified to suit other National / International Standards, Codes of Practice and also the Clients specifications. They will in no way however negate the minimum requirements.

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